Responsibilities during Pre-Opening Phase

Assistant Guest Services Manager - Grand Hyatt 

Created & Managed Grand Hyatt at Baha Mar Guest Services Department Road Map 

Created & Managed Grand Hyatt at Baha Mar Airport Arrival & Front Drive Luggage Delivery, Concierge & VIP Grand Club Sequence of Service

Created & Managed Grand Hyatt at Baha Mar Cendyn Concierge Page  

Coordinated Interviews To Locate Department Head & Associates 

(Guest Services Manager, Bell Attendants, Concierge Agents, Grand Club Agents,

Grand Club Attendants & Doormen)

Led An Initial Team of 18 Associates & 3 Supervisors 

Created & Managed Grand Hyatt at Baha Mar Guest Services Training Program (Hands-On, Theory & Video with Training Booklets)

Worked with Food & Beverage, Housekeeping, Sales & Front Office Departments to ensure a seamless operation

Responsibilities as Training & Business Development Manager - Marios Bowling 

Organized One On One Meetings With All Associates To Outline Concerns

Through A Survey Needing To Be Addressed With The Leadership Team

Organized Team Meetings To Discuss Concerns Addressed & Suggested Ways

To Improve Relationships

Organized All Staff Meetings To Discuss Concerns Addressed By All Parties & Suggested Ways To Improve Relationships

Conducted Facility Assessment, Both Inside & Outside, To Determine Changes Needed To Be Made To Improve Presentation 

Created New Positions, Uniform Concept & Employee Appreciation Program

For Rebranding Purposes

Created & Managed New Mario's Bowling Training Program for both Associates & Leadership Team (Hands-On, Theory & Video with Training Booklets)

Created Sales Goals for All Associates & New Way of Tracking Daily Sales (YTD & LYD) Electronically In Tandem With Accounting's Manual Tracking System 

Created NEW SOP's (Standard Operating Procedures) 

Conducted Price Analysis Of All Products (Food & Beverage as well as Amenities) To Determine Increases & New Revenue Steams

Conducted Meetings With All Department Heads To Discuss Revenue, Departmental Procedure Improvements & Introduced New Documents To Improve Operations

Responsibilities as Manager 

 Finish Line USA & Champs Sports 

Managed And Motivated Team To Increase Sales And Ensure Efficiency

Managed Stock Levels And Made Key Decisions About Stock Control

Conducted Price Changes And Orders Needing To Be Fulfilled

Conducted Daily Training Sessions With Team Members

Prepared Store Operations Reports (Weekly Overall Sales Assessment, Employee Post Void Log, Return/Exchange Log, Layaway Log, Employee Purchase Analysis, Stock Inventory & Loss Prevention) For Loss Prevention Department, Human Resource Director, District Manager, Regional Vice President & Store Manager

Served As Acting Store Manager When Needed 

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